TERMS & CONDITIONS
CUSTOMER CARE
Terms and Conditions
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Welcome to Charmed Candles! By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully.
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1. General Information
Charmed Candles is a small business based in the UK, providing hand-poured candles and related products. These Terms and Conditions govern the use of our website and the sale of products.
2. Orders and Payment
By placing an order with us, you confirm that all the information you provide is accurate and complete. Payment is due at the time of purchase. We accept payment through major credit and debit cards, as well as other payment methods we offer at checkout.
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3. Shipping and Delivery
We aim to dispatch all orders within 3-7 business days. Delivery times may vary depending on your location and the shipping service chosen. We are a small business, so please be patient during busier periods.
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4. Returns and Refunds
We want you to be happy with your purchase! If for any reason you are not satisfied, please contact us within 7 days of receiving your order. Items must be returned in their original, unused condition. Please note that custom or personalized orders cannot be refunded unless faulty. Return shipping costs are the responsibility of the buyer unless the product is defective.
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5. Product Descriptions
We make every effort to ensure that the descriptions, images, and details of our products are accurate. However, please note that due to the handmade nature of our products, slight variations may occur. We also strive to accurately represent the colours of products, but the actual colour may vary depending on your device.
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7. Intellectual Property
All content on our website, including images, text, logos, and product designs, are the property of Charmed Candles and are protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any of this content without our permission.
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8. Liability
We are not liable for any damages, losses, or injuries caused by the use of our products. Always follow the safety instructions provided with each candle and use them responsibly.
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9. Changes to Terms and Conditions
We reserve the right to update or change our Terms and Conditions at any time. Please review this page periodically for any updates. By continuing to use our website after any changes, you accept the new Terms and Conditions.
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10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.
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If you have any questions or concerns about these Terms and Conditions, please don’t hesitate to contact us.
PRIVACY & SAFETY
At Charmed Candles, we value your privacy and are committed to protecting your personal information. Any data we collect from you, such as your name, address, email, and payment details, is solely used to process your order and provide you with the best shopping experience. We do not share or sell your personal information to third parties. All transactions are secure, and we take all necessary steps to ensure your information is kept safe. By using our website, you consent to the collection and use of your information as described in this privacy policy. If you have any concerns or questions, feel free to contact us at any time.
WHOLESALE INQUIRIES
Thank you for your interest in Charmed Candles. We are delighted to offer our products for wholesale to retailers and businesses looking to share the beauty and charm of our candles with their customers.
If you are interested in stocking our candles, please get in touch with us for more information.
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We’d love to partner with like-minded businesses who share our passion for high-quality, handmade candles. Please note that all wholesale orders are subject to availability, and minimum order quantities may apply.
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Looking forward to hearing from you!
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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ETSY